The word ‘Emirates’ literally means a province ruled by an Emir – a prince or independent ruler. The connotations that are found in this are nigh on endless and the air travel company Emirates have taken these qualities and established themselves as a high quality company offering exceptional travel opportunities.
The level of service offered exceeds that of any expectations if you are a new flyer with the company. The emphasis is on luxury and ensuring that you have whatever it is that you desire on your flight. Upon doing some research on the company it becomes apparent that they offer services that are barely comprehensible to be carried out on an aeroplane but they also understand that the stress, or potential stress, of the journey starts a long time prior to the actual plane journey.
If you are a First or Business Class customer you receive the option of chauffeur driven service both to and from the airport to ensure that you have hassle-free, relaxing transfers. This is just the first example of Emirates taking the strain of your journey off you and putting it on themselves. They also think about the younger travellers – their service covers everything from complimentary pushchairs to assist with your luggage and transport to themed give-aways and meals in-flight to keep the little ones entertained.
It sounds like such simple customer service, looking after your customers’ every need but the fact of the matter is not all companies think of these things and therefore the ones that do, excel in that field. It’s often the smallest things that aid flyers the most.
Another service they offer is based in the airport before you’ve reached the plane: in the departure lounge. They kit their lounges out for the upper cabin classes and the frequent flyers with anything from spa treatments to newspapers so that you can unwind and prepare for your flight however you would prefer. This is truly elite service; it can be tedious waiting for hours on those plastic rows of chairs staring at strangers and if the company you’re flying with appreciates that, that’s a big step towards earning the trust of your passengers.
Emirates are extending their presence in a variety of markets all the time, they are sponsors for at least three major sporting venues – Durham International Cricket Stadium (home of Durham County Cricket Club), Old Trafford International Cricket Ground (home of Lancashire County Cricket Club), Arsenal football ground and these are without researching their sponsorships. The service they offer on their flights reassures their customers that they deliver this service across the board and therefore quality is practically guaranteed.
The level of service offered exceeds that of any expectations if you are a new flyer with the company. The emphasis is on luxury and ensuring that you have whatever it is that you desire on your flight. Upon doing some research on the company it becomes apparent that they offer services that are barely comprehensible to be carried out on an aeroplane but they also understand that the stress, or potential stress, of the journey starts a long time prior to the actual plane journey.
If you are a First or Business Class customer you receive the option of chauffeur driven service both to and from the airport to ensure that you have hassle-free, relaxing transfers. This is just the first example of Emirates taking the strain of your journey off you and putting it on themselves. They also think about the younger travellers – their service covers everything from complimentary pushchairs to assist with your luggage and transport to themed give-aways and meals in-flight to keep the little ones entertained.
It sounds like such simple customer service, looking after your customers’ every need but the fact of the matter is not all companies think of these things and therefore the ones that do, excel in that field. It’s often the smallest things that aid flyers the most.
Another service they offer is based in the airport before you’ve reached the plane: in the departure lounge. They kit their lounges out for the upper cabin classes and the frequent flyers with anything from spa treatments to newspapers so that you can unwind and prepare for your flight however you would prefer. This is truly elite service; it can be tedious waiting for hours on those plastic rows of chairs staring at strangers and if the company you’re flying with appreciates that, that’s a big step towards earning the trust of your passengers.
Emirates are extending their presence in a variety of markets all the time, they are sponsors for at least three major sporting venues – Durham International Cricket Stadium (home of Durham County Cricket Club), Old Trafford International Cricket Ground (home of Lancashire County Cricket Club), Arsenal football ground and these are without researching their sponsorships. The service they offer on their flights reassures their customers that they deliver this service across the board and therefore quality is practically guaranteed.
To contact Emirates and discuss the services they offer, follow this link http://www.customerservicescontact.co.uk/emirates-customer-service-2/. To discover more information about Emirates, Click Here.
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